Renewals Specialist (B2B SaaS)

Location: Remote across the listed European countries, including Germany and the United Kingdom. Visa sponsorship is available for Germany; candidates working from other countries must already have the right to work there.

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed and AI-powered automation.

What you will do

• Own the end-to-end commercial renewal process for a high-volume Enterprise customer portfolio, including quotes, pricing negotiations, order forms, procurement, signatures, and system updates.
• Manage approximately 60 renewals per quarter, maintaining clear next steps, accurate dates, and sufficient lead time.
• Partner with Scaled Customer Success Managers to identify churn and commercial risks and determine renewal strategies.
• Maintain accurate renewal forecasts, close plans, and CRM data.
• Build scalable renewal workflows, templates, operating rhythms, and automation.
• Coordinate with Finance, Legal, Sales, and Customer Success to resolve commercial and contractual blockers.

Requirements

• Experience with commercial renewals, account management, or commercially focused Customer Success in B2B SaaS.
• Experience managing a high-volume customer portfolio, including smaller Enterprise accounts and contracts of approximately €20k–50k ARR.
• Confidence negotiating pricing and contractual terms and managing quotes, order forms, procurement, legal review, approvals, and signatures.
• Strong operational discipline across forecasting, renewal dates, next steps, CRM hygiene, and contract closure.
• Experience in a high-growth startup and an ability to build structure while processes are still evolving.
• English is the company language; candidates outside Germany must already have the right to work in their country.

Nice to have

• Experience with scaled Customer Success or renewals models.
• Exposure to mature renewals functions at larger SaaS companies.
• Experience with Salesforce, Gainsight, or similar CRM, Customer Success, or renewals tools.
• Experience using hirify.global or another workflow automation platform.

Culture & Benefits

• Remote-first work across Europe with regular off-sites.
• European vacation, health, pension, and other benefits according to local country norms.
• €1,000 per year for courses, books, events, or coaching.
• Equity participation, open-source support, and a transparent working culture.
• Regular hackathons focused on building with the product.