10 дней назад
IT Infrastructure Specialist
17 - 30$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Infrastructure Specialist (Windows/macOS and Endpoint Management): Providing Tier 1/Tier 2 deskside support for enterprise desktops, mobile devices, applications, and network connectivity with an accent on endpoint deployment, Microsoft 365, Intune, Jamf, and executive white-glove support. Focus on troubleshooting complex hardware, software, VPN, LAN/Wi-Fi, and mobile access issues, maintaining ITSM documentation, and managing asset and provisioning workflows.
Location: Enon, Ohio, or Irving, Texas
Salary: $17.00–$29.50 hourly
Company
operates a large convenience, restaurant, and fuel retail network with more than 86,000 locations.
What you will do
- Provide Tier 1/Tier 2 deskside support for Windows and macOS desktops, laptops, peripherals, and enterprise applications.
- Support iOS and Android smartphones and tablets, including setup, enrollment, configuration, troubleshooting, and corporate access.
- Deliver priority white-glove support to senior leaders and executives.
- Troubleshoot LAN, Wi-Fi, VPN, remote access, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint issues.
- Manage endpoint provisioning, onboarding, imaging, hardware refreshes, replacements, asset tracking, ITSM documentation, SLA compliance, and knowledge-base updates.
Requirements
- Work location: Enon, Ohio, or Irving, Texas.
- At least 2 years of relevant IT work experience.
- Associate's or bachelor's degree in IT, computer science, information systems, or a related field, or equivalent certifications and professional experience.
- Experience with Windows and macOS deployment, imaging, software installation, configuration, and troubleshooting.
- Experience with Microsoft Intune and Jamf for device enrollment, application deployment, compliance, and device support.
- Knowledge of LAN/Wi-Fi, VPN, TCP/IP, DNS, DHCP, Cisco networking technologies, incident management, documentation, and ITIL practices.
Nice to have
- CompTIA A+, Network+, or Security+ certification.
- Microsoft Endpoint Administrator or Microsoft 365/Azure Fundamentals certification.
- ITIL 4 Foundation, Apple Certified Support Professional/IT Professional, Jamf, or HDI Desktop Support Technician certification.
Culture & Benefits
- Customer-focused technical support for internal users.
- Collaboration with specialized IT teams on escalated issues.
- Opportunities to improve support processes and maintain knowledge resources.
- Employment benefits are available according to applicable company plans and policies.
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