Senior Developer ServiceNow

Location: Quezon City, Manila, Philippines. Work hours: 2 pm to 11 pm Manila; extended work time may be required.

Company

hirify.global develops climate technologies, HVACR systems, cold-chain solutions, software, and monitoring technologies focused on sustainability and energy efficiency.

What you will do

• Gather and analyze business and project requirements, perform gap analysis, and determine configuration or customization needs.
• Configure ServiceNow settings, workflows, and reusable solutions.
• Test solutions, fix defects, validate changes, and support user acceptance testing.
• Manage incidents and service requests by reproducing issues, troubleshooting, implementing fixes, and tracking SLA performance.
• Work with customers, vendors, and process owners to resolve problems, identify trends, and recommend preventive improvements.
• Support end-to-end implementations from requirements gathering and deployment through user training.

Requirements

• Degree in Computer Science, Computer Engineering, or a related four- or five-year program.
• At least 7 years of software development experience and 4 years of ServiceNow solution design and implementation experience.
• Four years of application maintenance and support experience, including incident management, request management, escalation, and troubleshooting.
• Knowledge of ServiceNow Business Rules, Access Control Rules, Script Includes, UI Actions, Client Scripts, GlideRecord, and workflows.
• Experience with API, SOAP, REST, JSON, XML, HTML, JavaScript, CSS, Agile/Scrum, and software development lifecycle practices.
• Strong analytical, communication, organization, problem-solving, collaboration, and independent-working skills.

Nice to have

• ITIL or ServiceNow System Administration/Development certification.
• Leadership, people management, or technical thought leadership experience.
• Knowledge of IT service management, ITIL process areas, LDAP, and Microsoft Active Directory.
• Experience with cybersecurity and Governance, Risk, and Compliance work.

Culture & Benefits

• Work in a sustainability-focused climate technology organization.
• Flexible benefits plans for individual and family needs.
• Paid parental leave, vacation leave, holiday leave, and flexible time-off plans.
• Inclusive workplace with employee resource groups and equal opportunity practices.
• Observe US holidays.