Credit Adviser (Credit & Collections)

Location: Home based, United Kingdom; occasional in-person company gatherings during the year.

Company

hirify.global builds telecommunications networks, digital infrastructure, and connectivity products and services for businesses and communities across the UK.

What you will do

• Manage a portfolio of strategic enterprise accounts and take ownership of collection activities and aged debt performance.
• Maintain customer relationships as the primary contact for collection-related matters.
• Achieve monthly cash collection and aged debt targets while identifying and communicating delivery risks.
• Manage a ledger of more than 70 customers with overdue balances of up to £10 million.
• Investigate payment delays, resolve queries and contractual issues, and coordinate effective solutions with customers and internal stakeholders.
• Analyse ledger performance and management information, escalate missed actions, and support continuous improvement of processes and controls.

Requirements

• Experience managing large enterprise customers in credit, collections, finance, or a customer-facing commercial environment.
• Strong numerical, analytical, problem-solving, negotiation, communication, organisational, and time-management skills.
• Ability to work independently, collaborate with diverse internal and external stakeholders, and manage challenging conversations.
• Experience using management information and data analysis to support decisions and performance improvement.
• Advanced Microsoft Excel skills and confidence using Microsoft Word, Outlook, PowerPoint, and other business systems.
• High accuracy, attention to detail, initiative, and adaptability in a fast-paced environment.

Nice to have

• Membership of the Institute of Credit Management.

Culture & Benefits

• Home-based work with equipment provided through an “Office in a Box” setup.
• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Salary with bonus, up to 28 days of annual leave plus bank holidays, and paid charity time.
• Benefits including discounts, vouchers, a pension plan, learning tools, and parental leave.
• Employment is subject to criminal and financial background checks to meet Financial Conduct Authority regulatory standards.

Hiring process

• Recruitment may include online assessments, with reasonable adjustments available on request.
• Offers are subject to DBS and financial background checks.