Technical Customer Success Manager (API)

Location: Fully remote; the team is based in Toronto, Canada, with a hybrid workplace setup also stated.

Compensation: CAD 150,000–170,000 on-target earnings per year, plus stock options.

Company

hirify.global builds tools and data products that help brands scale partnerships with online content creators, including APIs used by companies to power creator discovery tools, datasets, and workflows.

What you will do

• Manage a portfolio of customers using one or both hirify.global APIs, with responsibility for retention, expansion, and renewals.
• Create success plans, run customer calls, identify risks, and help customers use the right data and API endpoints.
• Onboard new customers by coordinating the Sales-to-CS handover, defining integration milestones, and helping remove technical blockers.
• Troubleshoot technical issues and coordinate resolution with Support, Engineering, Product, Sales, and Marketing.
• Identify expansion opportunities and support customers in getting more value from hirify.global data.

Requirements

• 2+ years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience working with APIs or data products, or a background in technical roles, product management, or product ownership.
• Ability to discuss APIs, integrations, and data flows without necessarily writing code.
• Strong ownership, commercial awareness, proactive organization, and the ability to lead customers toward outcomes.
• Clear, concise written and spoken English.

Nice to have

• Experience with creator data or creator marketing.
• Experience owning renewals and expansion.
• Coding or data experience, such as reading code, writing small scripts, or using SQL.

Culture & Benefits

• Flexible working hours and a fully remote work arrangement.
• Unlimited paid vacation.
• Personal development support for courses, books, and conferences.
• Autonomy to make decisions and shape the growth of the data products business.
• Fast, async-first culture with employees distributed across more than 20 countries.