Customer Success Manager (AI)

Location: Vancouver, British Columbia. Hybrid, office-first work with in-office collaboration on Mondays, Wednesdays, and Thursdays. Main hiring hubs include Vancouver, Toronto, and London.

Salary: CA$75,000–CA$105,000 annually, plus equity and CA$13,500 commission.

Company

hirify.global provides an AI-powered competitive intelligence platform that turns market, competitor, and buyer signals into actionable insights for revenue teams.

What you will do

• Own the full customer lifecycle, including onboarding, renewals, expansion, and commercial outcomes.
• Drive platform adoption by activating AI agents, integrations, Curators, Consumers, and new product capabilities.
• Map customer goals to measurable outcomes such as win rate, rep confidence, and product marketing efficiency, and demonstrate ROI throughout the customer lifecycle.
• Build relationships with economic buyers, Champions, Consumers, and executive sponsors to prevent single-threaded accounts.
• Lead cross-functional account teams including Win-Loss Researchers, PMAs, Sales, and AI Solutions without direct authority.
• Identify customer risk and expansion opportunities using usage data, relationship health, and other account signals.

Requirements

• Track record in a Customer Success or commercial role with direct revenue accountability for renewals and expansion.
• Experience building trust across customer organizations, from day-to-day Champions to executive buyers.
• Strong discovery, business-case development, change management, and multi-threading skills.
• Ability to learn technical integrations and AI capabilities and explain them clearly to non-technical audiences.
• Active use of AI tools in day-to-day work, including the ability to demonstrate AI-fluent working practices to customers.
• Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.

Nice to have

• Familiarity with MCP, CRM, Slack, or similar technical integrations.
• Knowledge of competitive enablement practices and revenue-team competitive programs.
• Hands-on experience with prompt design, workflow automation, or AI-assisted customer work.

Culture & Benefits

• High-performance, collaborative environment with a strong culture of curiosity, ownership, and shared success.
• Extended health and dental coverage from Day 1.
• Employee Stock Option Plan for full-time employees.
• Flexible vacation policy with paid time off based on individual needs and team coordination.
• Company-provided Mac or PC and access to professional tooling.
• Career development, coaching, annual performance reviews, leadership access, social events, and dog-friendly Vancouver and Toronto offices.

Hiring process

• hirify.global supports accessibility accommodations throughout the hiring process.
• Recruiting may use automated or AI-assisted tools, while hiring decisions are made by the hiring team.