Senior Customer Success Manager (AI)

Location: Vancouver, British Columbia, with a hybrid office-first schedule on Mondays, Wednesdays, and Thursdays. Main hiring hubs include Vancouver, Toronto, and London.

Salary: CA$90,000–CA$130,000 annually, plus CA$17,250 commission and equity opportunities.

Company

hirify.global provides an AI-powered competitive intelligence platform that turns market, competitor, and buyer signals into actionable insights for revenue teams.

What you will do

• Own the full customer relationship from onboarding through renewal, expansion, cross-sell, and commercial forecasting.
• Drive adoption of AI agents, integrations, Curators, Consumers, and new platform capabilities.
• Map customer goals to measurable outcomes such as win rate, rep confidence, and product marketing efficiency, and document ROI throughout the customer lifecycle.
• Build relationships across economic buyers, champions, consumers, and executive sponsors while leading organizational change.
• Lead cross-functional account teams involving Sales, Win-Loss Researchers, PMAs, and AI Solutions.
• Monitor usage, relationship health, churn signals, and expansion opportunities, acting before risks reach renewal.

Requirements

• Track record in a customer success or commercial role with direct revenue accountability for renewals and expansion.
• Ability to coordinate cross-functional account teams without direct authority and build credibility from day-to-day champions to executive buyers.
• Strong discovery, commercial, business-case development, change management, and multi-threading skills.
• Comfort learning technical integrations and AI capabilities and explaining them to non-technical audiences.
• Active use of AI tools in day-to-day work, including the ability to model AI-fluent behavior with customers.
• Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS is relevant to the role.

Nice to have

• Familiarity with MCP, CRM, Slack, or similar technical integrations.
• Knowledge of competitive enablement practices and revenue-team competitive programs.
• Hands-on experience with prompt design, workflow automation, or AI-assisted customer work.

Culture & Benefits

• Office-first hybrid environment with collaborative work in company hubs.
• Extended health and dental coverage beginning on the first day.
• Employee Stock Option Plan for full-time employees.
• Flexible vacation policy with time off based on individual needs.
• Career development, coaching, annual performance reviews, leadership access, and high-quality work tools.
• Company-wide and hub-based social events, including an annual Vancouver kickoff and dog-friendly Vancouver and Toronto offices.