Inside Sales Representative (Active) 2 (SaaS)

Location: Remote, based in the United Kingdom; occasional travel may be required for customer, project, or team meetings.

Company

A communications technology company providing API-based solutions that help businesses and developers create personalized customer experiences.

What you will do

• Qualify leads, acquire new customers, manage full sales cycles, and close deals across nonprofit and social impact organizations.
• Understand customer business and technical requirements and design suitable solutions using a communications API platform.
• Partner with Sales, Sales Development, Marketing, Product, Engineering, and Support teams to address customer needs and develop digital communication strategies.
• Maintain accurate sales pipelines and forecasts in Salesforce through proactive account management and collaboration.
• Execute automation strategies for high-volume customer engagement while maintaining customer satisfaction and preventing churn.
• Develop expertise in the nonprofit market, simplify complex technical and financial concepts, and recommend process improvements.

Requirements

• At least 1 year of closing sales, sales development, or business development experience in a technical SaaS or CPaaS environment, with a record of strong performance.
• Understanding of, or interest in learning, cloud computing and communications business models.
• Experience with technical solution selling and solving customer problems through discovery and consultation.
• Strong written and verbal communication skills, including the ability to explain complex technical and financial details clearly.
• Experience managing forecasts, developing analytical account strategies, and using data to identify opportunities and demonstrate value.
• Strong organization, prioritization, documentation, adaptability, and entrepreneurial skills, plus a personal interest in the social impact market.

Culture & Benefits

• Remote-first work environment with opportunities for team gatherings, functional off-sites, and customer meetings.
• Competitive pay and generous time off.
• Parental leave, wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
• Support for volunteering and donation efforts in local communities.
• Hiring decisions are made by people, with artificial intelligence used to help streamline the hiring process.

Hiring process

• The hiring process includes human decision-making and may use artificial intelligence to improve process efficiency.
• Formal interviews are required; offers are not made without a formal interview process.