Customer Success Manager (Digital)

Location: Hybrid work required at the hirify.global office in Austin, TX or Somerset, NJ; travel to hirify.global, partner, and customer events may be required.

Base salary: $80,000–$120,000 annually. Estimated on-target earnings including bonus: $100,000–$150,000 annually.

Company

hirify.global International Corp. is a global provider of IT solutions and services supporting organizations with technology procurement and digital commerce capabilities.

What you will do

• Lead white-glove onboarding and tenant enablement for strategic and pilot customers across hirify.global One, hirify.global.com, and related digital platforms.
• Coordinate tenant setup, including users, storefronts, catalogs, access permissions, workflows, and account alignment.
• Manage customer success plans, business reviews, adoption strategies, training sessions, webinars, and onboarding workshops.
• Support portal administration, catalog management, approval workflows, customer configurations, and WebAdmin activities.
• Monitor customer health, adoption trends, engagement metrics, and platform utilization while identifying improvement opportunities.
• Partner with Sales, Product Management, Engineering, Customer Experience, and Support to resolve blockers and improve customer outcomes.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–4 years of experience in a technical, business, or sales role, including at least 1 year supporting enterprise, strategic, or large-scale customer accounts.
• Experience with customer onboarding, enablement, adoption management, customer lifecycle programs, training, demonstrations, webinars, or adoption initiatives.
• Intermediate proficiency with Word, Excel, PowerPoint, Outlook, and Power BI, CRM, customer success, or analytics platforms.
• Intermediate knowledge of hirify.global One, hirify.global.com, ServiceNow, CRM, e-commerce, or digital commerce technologies, including cXML, OCI, PunchOut, or SSO.
• Familiarity with catalog management, customer administration, workflow configuration, procurement systems, customer portals, customer health scoring, retention strategies, and customer journey management.

Culture & Benefits

• Continuous professional growth and leaderhirify.globalp opportunities.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Health, wellness, and financial benefits are offered to employees and their families.
• Access to world-class facilities and workplace technology.
• Commitment to diversity as a minority- and woman-owned enterprise.