Head of Customer Success & Account Management (AI)

Location: USA; ideally based in the SF Bay Area or willing to relocate to Mountain View. The role requires working on-site at the Mountain View office a few days a week, while remote candidates may also be considered.

Salary: $230,000–$290,000 base annually, plus variable compensation, equity, and benefits.

Company

Research lab and inference provider focused on realtime AI for consumer-facing applications, including speech models, LLM serving, large-scale inference infrastructure, and modular APIs.

What you will do

• Build and lead the post-sales function across onboarding, adoption, renewals, expansion, and executive relationships.
• Own gross and net revenue retention, renewal performance, expansion pipeline, forecasting, and account growth.
• Develop customer lifecycle processes, success plans, health scoring, usage milestones, and executive business reviews.
• Manage strategic enterprise accounts, build relationships across technical and executive stakeholders, and lead renewal and expansion strategies.
• Define segmentation, coverage, service levels, responsibilities, and scalable playbooks across post-sales functions.
• Build the team by recruiting, ramping, and coaching the first Customer Success and Account Management hires.

Requirements

• 7+ years in customer success, account management, or post-sales, including 3+ years leading and hiring teams.
• Experience building or scaling post-sales functions at high-growth startups and delivering strong retention and expansion results.
• Experience owning renewal and expansion targets, forecasting accurately, negotiating complex renewals, and creating account growth plans.
• Deep experience with strategic enterprise customers, executive relationships, and technical, operational, and commercial complexity.
• Strong command of CRM and customer success tooling, with experience using AI, automation, product usage, and customer signals to scale operations.
• Based in the SF Bay Area or willing to relocate to the United States; hybrid office attendance in Mountain View is expected for several days each week, though remote candidates may be considered.

Culture & Benefits

• Player-coach leadership role with direct ownership of strategic accounts.
• Work with Product, Engineering, Support, and Sales on customer outcomes and product priorities.
• Base salary of $230,000–$290,000 annually, plus variable compensation, equity, and benefits.
• Opportunity to build a foundational post-sales function for high-volume realtime AI products.