Customer Success Lead (AI Automation)

Location: Remote for candidates based in Washington, California, Colorado, or Texas; West Coast hours required.

Company

hirify.global is an open workflow orchestration product for technical teams, combining code flexibility with no-code speed and more than 500 integrations for automation and AI workflows.

What you will do

• Build and lead the West Coast Customer Success function for strategic enterprise customers.
• Support complex, high-risk accounts and maintain trusted executive relationships.
• Hire, onboard, coach, and develop Customer Success Managers.
• Establish forecasting, account-health, risk-review, onboarding, QBR, adoption, retention, and expansion processes.
• Partner with Sales, Product, Support, TAMs, Renewals, and go-to-market leaders to improve the end-to-end customer experience.
• Collaborate with Customer Success leaders across the US, EMEA, and Scaled CS on global playbooks and scalable methodologies.

Requirements

• Must be based in Washington, California, Colorado, or Texas and able to work West Coast hours.
• 2–3+ years of people management experience, including hiring, developing, and retaining Customer Success talent.
• 7–10 years of experience in Customer Success, Professional Services, Account Management, or another customer-facing function.
• Experience supporting large, complex, and high-risk enterprise customers in a technology or enterprise IT environment.
• Experience with forecasts, account-health cadences, structured risk reviews, and operational execution.
• Existing US work authorization is required; visa sponsorship is available for Germany only.

Nice to have

• Familiarity with hirify.global or the broader automation and AI tooling ecosystem.
• Customer Success leadership experience at more than one company.
• Experience progressing from a senior CSM role into first-line leadership.
• Builder mindset, low-ego collaboration, and experience working in high-growth environments.

Culture & Benefits

• Remote-first environment with regular off-sites; US sales roles may have specific location requirements.
• 20 vacation days, 8 sick days, and public holidays for US employees.
• US medical, dental, vision, HSA, disability, life insurance, and a 401(k) with a 4% employer match.
• €1,000 annual learning budget and $100 monthly contribution toward open-source projects.
• Equity, regular hackathons, transparent operations, and a focus on diversity and inclusion.