Manager Credit/Collections

Location: Orlando, Florida; office presence required at least 5 days per week. No relocation offered.

Salary: $70,700–$106,100 USD annually, plus company bonus.

Company

AT&T is a telecommunications corporation providing connectivity and related services.

What you will do

• Lead daily credit, collections, account resolution, and receivables operations.
• Evaluate customer creditworthiness and recommend credit limits, payment terms, holds, releases, and escalations.
• Oversee collection activity, aging reviews, payment arrangements, settlements, and delinquent account resolution.
• Assign work, set priorities, coach employees, monitor performance, and resolve operational issues.
• Prepare and analyze reports covering delinquency, bad debt exposure, disputes, collection performance, and cash recovery.
• Partner with Finance, Billing, Sales, Customer Care, Legal, and Operations to improve processes and resolve complex account issues.

Requirements

• Must work in the Orlando, Florida office at least 5 days per week.
• Relocation is not offered.
• At least 3 years of experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.
• Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.
• Strong analytical, problem-solving, negotiation, communication, and prioritization skills.
• Experience using financial, billing, collections, reporting, or customer account systems.

Nice to have

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Prior supervisory, team lead, or people management experience.
• Experience preparing aging reports, collection performance reports, risk assessments, or operational dashboards.
• Knowledge of internal controls, receivables management, credit risk, and collections processes.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan, tuition reimbursement, paid time off, holidays, and paid parental and caregiver leave.
• Disability, life, accidental death, adoption reimbursement, employee assistance, and wellness programs.
• Employee discounts on eligible AT&T mobility plans, accessories, internet, and phone services.
• Regular full-time schedule of 40 hours per week.