Client Success Representative (SaaS)

Location: Minnesota home office, remote

Salary: $21 per hour; bonus eligible.

Company

hirify.global provides software and platform solutions supported by client-focused services.

What you will do

• Serve as the primary contact for assigned clients through phone, email, and video calls.
• Manage new-client onboarding from start to finish and provide product training.
• Build client relationships, support retention, and identify upsell opportunities.
• Track engagement and satisfaction metrics, recommend strategies, and help clients achieve their goals.
• Gather customer feedback and communicate it to internal teams to improve the product and client experience.
• Meet performance targets related to customer retention and upselling.

Requirements

• 2–3 years of customer service experience, preferably in a SaaS environment.
• Exceptional written and verbal communication skills.
• Strong attention to detail, organization, prioritization, and multitasking abilities.
• Ability to learn software solutions quickly and adapt to ongoing change.
• Ability to work effectively with clients, stakeholders, and team members.
• Bachelor’s degree or equivalent experience preferred.

Nice to have

• Experience with Salesforce, Microsoft Suite, Outlook, JIRA, Confluence, or ChurnZero.

Culture & Benefits

• Collaborative, inclusive, and engaging work environment.
• Comprehensive benefits package.
• Bonus eligibility.
• Paid sick leave and other legally required benefits for Colorado employees.

Hiring process

• Submit an application and required information through the application link.
• Applications are accepted until December 1, 2026.