Field Engineer, xPloration (AI)

Location: Based out of the Durham, North Carolina office; travel to partner sites 50%–75% of the time. The role is described as onsite and also listed as remote in Durham, NC. Office hours are 8am–5pm PT.

Salary: $89,250–$104,550 per year, plus target bonus and equity.

Company

hirify.global develops antibody repertoires and screening technologies that support pharmaceutical partners in discovering next-generation therapeutics.

What you will do

• Travel to partner sites to demonstrate, install, maintain, and repair xPloration high-throughput screening instruments.
• Troubleshoot hardware and software issues using logs, schematics, and factory protocols.
• Coordinate service activities, instrument and consumable shipments, and field logistics.
• Create SOPs, service procedures, installation reports, service records, and QC documentation.
• Build diagnostic tools and apply AI and analytics to monitor instrument performance, identify problems proactively, and support product improvements.
• Collaborate with Field Applications, Technical Product Development, and Sales teams.

Requirements

• BSc in Engineering, Electronics, Physics, Biomedical Engineering, or a related technical field with 5+ years of hands-on experience with complex laboratory or analytical instruments, or an MSc with 2+ years of relevant experience.
• Strong hardware and software diagnostic and problem-solving skills.
• Experience documenting service activities and producing detailed technical reports.
• Ability to train others on technical equipment and communicate clearly in writing and verbally.
• Proficiency with Microsoft Office, familiarity with service management or ticketing software, and programming experience with Python, Java, C++, or similar languages.
• Willingness to travel up to 75% of the time and ability to lift up to 20 lbs. while working in laboratory environments.

Nice to have

• Experience with high-throughput screening, single-cell, microfluidic, or imaging platforms in life sciences.
• Familiarity with antibody discovery workflows or biotech R&D environments.

Culture & Benefits

• Annual base compensation, target bonus, equity, refresh grants, and ESPP.
• Comprehensive health plans and immediate 401(k) matching.
• PTO, sick leave, and paid parental leave.
• Commuter benefits, wellness stipend, and education reimbursement.
• Collaborative work with Field Applications, Technical Product Development, and Sales teams.