Manager, Starlink Customer Success (Americas)

Location: Hawthorne, California, United States; onsite five days per week. Regular travel throughout the Americas and to other SpaceX locations is required, along with availability for early mornings, evenings, and occasional weekends.

Company

SpaceX develops technologies intended to enable human life on Mars, including Starlink high-speed, low-latency internet services.

What you will do

• Lead, hire, coach, and develop Customer Success Managers, Leads, and Specialists across the Americas.
• Grow revenue, retention, and product adoption within an existing enterprise reseller customer base.
• Identify and close expansion opportunities across Starlink hardware, service, data, and other products.
• Build reliable hardware and service forecasts covering expected closures, risks, and delays.
• Resolve billing, tax, payment, capacity, logistics, activation, and customer escalation issues that block revenue.
• Partner with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics teams to scale solutions and maintain consistent commercial priorities.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6+ years of experience in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing an existing customer book with responsibility for revenue, retention, or expansion.
• 2+ years of direct people management experience.
• Experience managing enterprise customers across multiple markets or countries.
• Must be able to work onsite five days per week, travel internationally, and meet U.S. ITAR eligibility requirements.

Nice to have

• Experience growing revenue within existing enterprise accounts.
• Experience managing commercial relationships across the United States, Canada, and Latin America.
• Strong financial understanding of pricing, billing, collections, and payment terms.
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry.
• Spanish language proficiency.

Culture & Benefits

• Player-coach environment with direct ownership of customer and revenue outcomes.
• Cross-functional collaboration across commercial, technical, finance, operational, and logistics teams.
• Work across different markets, currencies, billing and tax requirements, logistics models, and customer needs.
• Regular travel throughout the Americas and to other SpaceX locations.