Senior Designated Support Engineer

TL;DR

Senior Designated Support Engineer (Spark): Managing and resolving critical technical issues for strategic customers of the hirify.global Data Intelligence Platform, with an accent on Spark, distributed big data computing, and proactive customer engagement. Focus on project managing support cases, coordinating with engineering teams, and advocating for customer needs to ensure functionality recovery and self-sufficiency.

Location: Onsite in Amsterdam, Netherlands

Company

hirify.global is a data and AI company providing the hirify.global Data Intelligence Platform to over 10,000 organizations worldwide.

What you will do

• Manage large strategic accounts to provide high-touch support.
• Project manage all open support cases to expedite support ticket closure.
• Facilitate customer correspondence with Engineering, Product Team, and SMEs.
• Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
• Successfully engage with Senior Leadership to remove roadblocks, address delays, and mitigate issues.
• Champion and advocate for customers and chair roundtables to ensure close communication and relationship building.

Requirements

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, or in related areas.
• Minimum 3 years’ experience designing, developing, testing, and sustaining Python/Java/Scala-based applications.
• Highly effective with project managing multiple tasks and work streams, driving them to conclusion.
• Demonstrated analytical and problem-solving skills, particularly in a Distributed Big Data Computing environment.
• Excellent executive presence and communication skills (written and verbal), with the ability to translate complex technical ideas to non-technical stakeholders.

Culture & Benefits

• Commitment to fostering a diverse and inclusive culture where everyone can excel.
• Comprehensive benefits and perks are provided, with specific details available by region.
• Opportunity to work for a company founded by the creators of Lakehouse, Apache Spark™, Delta Lake, and MLflow.