Global IT Operations Manager (AI)

TL;DR

Global IT Operations Manager (AI): Leading IT operations across non-US regions to build a unified, 24x7 follow-the-sun support model with an accent on service excellence, hardware lifecycle management, and executive support. Focus on scaling the IT operating model, driving helpdesk effectiveness, and fostering a customer-obsessed culture across a global, high-growth AI infrastructure company.

Location: Amsterdam, Netherlands (Global role with travel required)

Company

hirify.global is a leading full-stack AI cloud platform provider, listed on Nasdaq, building infrastructure for the global AI economy with a global footprint of R&D hubs.

What you will do

• Lead and develop a team of 7–8 IT Operations professionals across EMEA, APAC, and other non-US regions.
• Partner with the Americas IT Operations lead to build a unified global operating model with consistent service standards.
• Design and implement a 24x7 follow-the-sun support model to ensure global coverage.
• Improve helpdesk effectiveness, including SLAs, SLOs, ticket quality, and CSAT metrics.
• Manage hardware lifecycle operations, including procurement, inventory, and retirement.
• Co-own the design and rollout of white-glove Executive IT Support.

Requirements

• Proven experience leading IT Operations, Service Desk, or regional IT teams in a global environment.
• Demonstrated ability to build or scale IT operations across multiple countries and time zones.
• Experience leading teams of 7–8+ people, including hiring and performance management.
• Strong hands-on technical background in modern workplace technologies, networking, and AV.
• Must be authorized to work in the country of application.
• Willingness to travel to hirify.global office locations as needed.

Nice to have

• Experience in high-growth technology, cloud, or AI infrastructure companies.
• Familiarity with Jira Service Management, Google Workspace, Microsoft 365, and Jamf.
• Background in compliance-driven environments (SOX, SOC 2, ISO).
• Experience with automation, AI triage, or self-service programs.

Culture & Benefits

• Competitive compensation package.
• Opportunities for career growth and professional learning.
• International, collaborative, and innovative work environment.
• Focus on flexibility and work-life balance.
• Impactful work within the rapidly evolving AI industry.