Desktop Support Engineer (Microsoft 365)

Location: Remote, South Africa; working hours are 9:00 AM–6:00 PM EST (New York Time).

Company

hirify.global is a managed service provider founded in 2016, delivering technical support and IT solutions across multiple client environments.

What you will do

• Diagnose and resolve issues across Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from intake through resolution while keeping clients informed.
• Prioritize tickets, handle escalations, and meet service-level expectations.
• Collaborate with teammates, other departments, and third-party vendors on complex issues.
• Create technical documentation and contribute to knowledge-base and continuous-improvement initiatives.
• Provide proactive, customer-focused support and participate in team meetings and technical training.

Requirements

• Previous experience in a Managed Service Provider environment is required.
• Hands-on experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments and using virtualization technologies such as Hyper-V.
• Strong networking fundamentals, including troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience with remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting, prioritization, communication, teamwork, and customer-service skills.

Culture & Benefits

• Remote work with a collaborative and supportive team.
• Exposure to a broad range of technologies across multiple client environments.
• Modern tools and well-maintained technical documentation.
• Ongoing technical training and opportunities for professional growth.
• A work environment focused on initiative, accountability, continuous improvement, and strong client relationships.