IT Service Desk Engineer (Microsoft)

Location: Remote from Nigeria; Lagos, Lagos State. Working hours: 9 am–6 pm EST (New York City time zone).

Company

hirify.global has delivered IT services since 2016, focusing on client support, complex problem-solving, and technology enablement.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems.
• Manage client communication, expectations, ticket queues, prioritization, and warm-transfer escalations.
• Create and refine internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incident resolution.
• Participate in weekly meetings and team-led training.
• Provide proactive, accountable service and maintain strong client relationships.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking and experience troubleshooting firewalls, switches, and Wi-Fi.
• Experience with Remote Desktop and RemoteApps.
• Strong customer-service, communication, documentation, problem-solving, and collaboration skills.

Culture & Benefits

• Client-focused culture with emphasis on trust, accountability, and proactive service.
• Access to modern technology tools and practical internal documentation.
• Team-led training and exposure to new technologies.
• Opportunities for professional growth and initiative.
• Collaborative environment where employee ideas can influence processes.