Product Knowledge and Enablement Manager (AI)

Location: Los Angeles, California, United States; onsite

Pay scale: $73,500–$90,000 per year, plus bonus eligibility.

Company

hirify.global provides ticketing products and services for concerts, festivals, sports, theater, venues, teams, and event organizers across multiple international markets.

What you will do

• Create process documentation, playbooks, checklists, job aids, workflow guides, and learning resources for complex hirify.global products and client use cases.
• Improve Knowledge Base quality through taxonomy, metadata, tagging, content lifecycle management, consolidation, and search optimization.
• Deliver advanced client-facing education through product deep dives, feature sessions, office hours, workshops, webinars, and other adoption activities.
• Support product launches, releases, go-to-market initiatives, and product communications with audience-specific education plans and resources.
• Use search, support, engagement, and adoption data to identify knowledge gaps and improve learning resources.
• Partner with Product, Operations, Client Services, Account Management, Training, Documentation, and business stakeholders.

Requirements

• Bachelor’s degree in client education, product enablement, instructional design, training, communications, customer success, or a related field.
• 5+ years of experience in product education, client enablement, technical writing, knowledge management, instructional design, product adoption, or a related area.
• Experience with complex B2B software, SaaS, ticketing, venue operations, event operations, or other workflow-intensive technology.
• Strong technical writing, editing, presentation, facilitation, plain-language communication, project management, and problem-solving skills.
• Knowledge of information architecture, taxonomy, metadata, search optimization, content governance, and content lifecycle management.
• Experience using generative AI for content analysis, drafting, summarization, tagging, search-gap analysis, or workflow improvement, with human validation and awareness of AI risks.

Culture & Benefits

• Full-time onsite employment in Los Angeles; work visa sponsorship is not offered.
• Medical, dental, and vision insurance, paid holidays, vacation and sick time, life insurance, parental leave, 401(k) with a current 3% employer match, flexible spending and health savings accounts, and wellness programs.
• Benefits eligibility begins on the first day of employment for full-time employees.
• Training, education reimbursement, employee resource groups, volunteer opportunities, and community engagement programs.
• Inclusive workplace focused on improving fan and client experiences through live entertainment technology.