Content Designer (AI)

Location: United States; remote work indicated

Company

hirify.global provides advertising software that helps brands run measurable Connected TV, web, and mobile campaigns through a self-serve performance marketing platform.

What you will do

• Own content for a product portfolio across Help Centers, release notes, micro-tutorials, technical documentation, troubleshooting content, internal knowledge, and change guidance.
• Lead content readiness for product launches by converting product and engineering documentation into accurate, AI-ready customer content.
• Explain product changes in plain language, including what changed, why it matters, and what customers should do next.
• Create and maintain in-app guidance with Digital Strategy, helping customers take the right action at the right time.
• Own the content coverage and gap-closure roadmap, prioritizing improvements to self-service resolution and AI deflection.
• Track content performance and improve, restructure, or retire content based on resolution, retrieval, and accuracy metrics.

Requirements

• 4+ years of experience in content design, content strategy, or technical writing in SaaS.
• Experience owning content for a product line or portfolio.
• Strong writing and editing skills, with the ability to turn complex product information into actionable customer guidance.
• Deep technical acumen and the ability to evaluate engineering documentation and troubleshooting flows.
• Experience partnering directly with product leaders and engineers during releases.
• Working knowledge of AI retrieval and conversational support content, including how structure and clarity affect model accuracy.

Nice to have

• Experience creating troubleshooting articles, release notes, in-app UX copy, and short how-to scripts.
• Experience establishing terminology, tone, and voice standards across multiple content surfaces.
• Ability to operate independently from a prioritized roadmap and quality standard.

Culture & Benefits

• People-first culture built around trust, ambition, quality, radical honesty, and compassionate leadership.
• Work focused on empowering people with AI rather than replacing the human element.
• Content is treated as a launch requirement with standards comparable to code and QA.
• Opportunity to improve measurable customer outcomes, including self-service resolution and AI deflection.