Client Success Manager (GTM)

Location: Hybrid in Waltham, Massachusetts, United States

Salary: $80,000–$90,000 annual salary, plus potential 20% annual bonus

Company

hirify.global is a growth-focused go-to-market agency providing sales services, growth marketing, and revenue operations for B2B organizations.

What you will do

• Manage a blended book of business across account management clients and outsourced sales development programs.
• Act as the primary client contact, align program strategy with business goals, and manage expectations and feedback.
• Coordinate sales, marketing, operations, and creative teams to deliver projects, retainers, and sales programs on time and within scope.
• Coach and mentor SDRs, provide feedback and enablement, and support consistent quota attainment.
• Build prospect lists, talk tracks, email templates, and SDR playbooks using prospecting and enrichment tools.
• Monitor performance, maintain CRM dashboards, prepare reports and ROI analyses, and present quarterly business reviews.

Requirements

• Experience in client success, account management, or sales development management, preferably in B2B technology or a digital/GTM agency.
• Experience leading and coaching SDR teams and managing multiple client accounts or service types.
• Strong client relationship management, project management, communication, presentation, and organizational skills.
• Strong proficiency with Salesforce and HubSpot, including CRM reporting and dashboard creation.
• Experience building prospect lists and developing talk tracks, email templates, and SDR playbooks.
• Proficiency in Microsoft Word and Excel; a related bachelor's degree is preferred but not required.

Nice to have

• Experience with Clay for data enrichment, lead research, and automated prospecting workflows.
• Familiarity with TitanX, Nooks, Orum, FrontSpin, Outreach, Salesloft, or Gong.
• Exposure to revenue operations, marketing automation, or GTM systems architecture.

Culture & Benefits

• Hybrid work model with a company laptop, full technology stack, and other provided resources.
• Health, vision, dental, life, and disability insurance.
• Paid maternity and paternity leave, paid time off, and 14 paid annual holidays.
• 401(k) matching and additional health and wellness benefits.
• Internal growth opportunities, work-life balance, and a collaborative team culture.