Field Service Technician (Fuel Cells)

Location: Monroe, Ohio 45050, United States; onsite field service at an Amazon customer site

Pay rate: $24.50–$28.50 per hour

Company

hirify.global develops and services fuel cell products used in electric lift trucks and related fueling systems.

What you will do

• Maintain and service fuel cells at the customer site.
• Diagnose, troubleshoot, and evaluate fuel cell systems and fleet performance.
• Perform field retrofits and software and hardware upgrades.
• Provide on-call and emergency customer support, including troubleshooting hydrogen storage, high-voltage, cryogenic, and fueling systems.
• Order parts and tools, maintain inventories, and complete incident reports, service logs, and system documentation.
• Communicate with customer personnel, hydrogen suppliers, and regional service representatives while enforcing field safety procedures.

Requirements

• High school diploma or equivalent with technical electrical coursework.
• At least three years of direct mechanical and electrical troubleshooting experience, or equivalent formal training.
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds regularly without assistance and provide a standard set of personal tools; specialized fuel cell tools are provided.
• Mechanical aptitude, computer skills including Word, PowerPoint, Excel, and Outlook, and strong written and verbal communication.
• Ability to work independently, manage multiple tasks, solve technical problems creatively, and maintain high quality and safety standards.

Nice to have

• Knowledge of lift truck operation and applications.

Culture & Benefits

• Health, dental, and vision insurance eligibility from the first day of employment.
• 401(k) with a 5% company match and bonus eligibility.
• Paid vacation, personal, floating holiday, sick, volunteer, and holiday time.
• Lifestyle reimbursement, education assistance, and employee assistance programs.
• Global access to mental health support and counseling professionals.