Customer Support Technician I (T3) (Semiconductor)

Location: Chandler, Arizona, United States; onsite

Salary: $23.00–$31.40

Company

hirify.global develops and services materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Plan daily work across an assigned territory to complete preventive and remedial maintenance.
• Perform periodic maintenance, wet cleans, equipment start-ups, warranty work, paid service, and service contract activities.
• Troubleshoot process variations and system problems, escalating down situations and involving senior engineers when needed.
• Verify equipment operational quality, track performance, and implement uptime and productivity improvements.
• Instruct customers on system operation and maintenance while coordinating support plans with customer management.
• Provide technical assistance to less experienced personnel and participate in customer meetings.

Requirements

• Proficiency in analytical processes and procedures relevant to assigned tasks.
• Working knowledge of Statistical Process Control and Quality Improvement Process methods.
• Ability to work in a clean-room environment using required personal protective equipment.
• Ability to walk extensively, stand for long periods, work in tight spaces, bend, squat, twist, kneel, reach, climb stairs and ladders, and lift up to 35 lbs.
• Ability to distinguish colors, tolerate potentially difficult noise conditions, and use hand and power tools.
• Ability to communicate technical and administrative information with customers and colleagues.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Regular employment with full-time hours.
• Relocation is not available for this position.