Windows Technical Support Engineer 24/7 (Microsoft Windows)

Location: Remote from Bulgaria; position based in Sofia

Company

hirify.global is a Fortune 500 global IT services company delivering technical solutions across industries and geographies.

What you will do

• Provide 24/7 technical support for production Windows environments.
• Identify and resolve complex incidents affecting large numbers of users.
• Install, configure, patch, and troubleshoot Microsoft Windows Server technologies.
• Administer Windows-based file and print solutions and troubleshoot Active Directory.
• Define, execute, and implement standardized infrastructure changes.
• Recommend appropriate hardware and software solutions during troubleshooting.

Requirements

• At least one year of practical experience with Microsoft Windows Server.
• Experience with Windows file and print administration and basic Active Directory troubleshooting.
• Experience with Microsoft Hyper-V and VMware vSphere virtualization.
• Basic networking knowledge, including network shares, DMZ, load balancers, NAT, DNS, DHCP, and TCP/IP.
• Fluent English and strong customer service, analytical, and problem-solving skills.
• Ability to work in a challenging, dynamic Agile environment and communicate technical ideas clearly.

Nice to have

• Experience with Azure, AWS, Google Cloud, Microsoft Clustering, or Load Balancing.
• Microsoft Server or VMware certifications.
• Knowledge of backup and restore tools, SAN technologies, or ticketing systems.

Culture & Benefits

• 24 days of paid vacation.
• Medical and life insurance and monthly food vouchers.
• Access to premium learning platforms and company-sponsored certifications.
• Employee recognition and referral programs.
• Remote work from Bulgaria with flexibility alongside an emphasis on in-person collaboration.