Head of Customer Success & Account Management (AI)

Location: Mountain View, California, USA; hybrid with on-site work at the Mountain View office a few days per week. Candidates may be based in the San Francisco Bay Area or be willing to relocate; remote candidates may also be considered.

Salary: $230,000–$290,000 USD base salary annually, plus variable compensation, equity, and benefits.

Company

hirify.global is a research lab and inference provider focused on realtime AI, speech models, LLM serving, and modular APIs for high-volume consumer applications.

What you will do

• Own gross and net revenue retention, renewals, expansion pipeline, forecasting, and account growth.
• Build the customer lifecycle from onboarding and adoption through value realization, renewals, and executive business reviews.
• Manage strategic enterprise accounts, develop executive relationships, lead renewal and expansion strategies, and resolve escalations.
• Define customer segmentation, coverage models, service levels, responsibilities, and scalable post-sales playbooks.
• Own CRM, customer health, product usage, renewal, and expansion reporting while applying AI agents and automation to scale engagement.
• Partner with Sales, Product, Engineering, and Support, while recruiting and coaching the first Customer Success and Account Management hires.

Requirements

• 7+ years in customer success, account management, or post-sales, including 3+ years leading and hiring teams.
• Experience building or scaling post-sales operations at a high-growth startup and delivering strong retention and expansion results.
• Experience owning renewal and expansion targets, forecasting accurately, negotiating complex renewals, and creating account growth plans.
• Deep experience with strategic enterprise customers, executive relationships, and technical, operational, and commercial complexity.
• Comfort with highly technical products and buyers, modern CRM and customer success tooling, AI, automation, product usage, and customer signals.
• Ability to hire, develop, and retain strong talent, operate independently in ambiguity, and communicate exceptionally well in writing and verbally.

Culture & Benefits

• Player-coach leadership role with direct ownership of strategic accounts and responsibility for building the function.
• Work with realtime AI products serving high-volume consumer applications.
• Variable compensation, equity, and benefits in addition to base salary.