Computer Maintenance Management System Coordinator (CMMS)

Location: Remote, with occasional travel to Advocate sites; locations listed as Winston-Salem, NC and Charlotte, NC, United States. 24/7 on-call support is required.

Salary: $33.05–$49.60 per hour.

Company

Advocate Health is a nonprofit integrated health system operating hospitals and care locations across the United States.

What you will do

• Develop, implement, administer, and improve facilities-related CMMS programs.
• Coordinate system updates, releases, database customizations, access levels, security strategies, and data-quality improvements.
• Standardize maintenance task descriptions, completion intervals, equipment nomenclature, asset lists, and preventive maintenance schedules.
• Create management reports, KPI tools, action-plan trackers, and analyses of preventive maintenance and service work orders.
• Train and support facilities associates, provide first-level hardware and software support, and coordinate vendor implementations.
• Design and manage Call Center software integrations, audit ticket processing, and coordinate database changes and enhancements.

Requirements

• Associate’s degree or equivalent experience.
• At least 2 years of experience in data management and customer service, plus 3 years of related hospital facilities management experience.
• Experience with CMMS, database administration, Microsoft Windows, Microsoft Office, automated software deployment, and device management tools.
• Experience with Active Directory, including group policy, user management, and device management.
• Strong communication, customer service, project planning, prioritization, troubleshooting, and multitasking skills.
• Ability to travel to various Advocate sites, work remotely, provide 24/7 on-call support, and lift up to 35 pounds without assistance.

Nice to have

• Bachelor’s degree in Business Management, Computer Science, or a related field.
• Knowledge of CMS, TJC, DNV, and NFPA regulatory codes and requirements.
• User training experience.

Culture & Benefits

• Full-time position with a 40-hour workweek and first-shift schedule.
• Medical, dental, vision, life, disability, and flexible spending benefits.
• Paid time off, paid parental leave, adoption assistance, and retirement plans with employer matching.
• Educational assistance and career development programs.
• Potential premium pay for shifts and on-call work, with performance-based annual increases.