Manager III, Long Term Care Contract Administration

Location: Portland, Maine, USA; hybrid schedule with 4 days onsite

Salary: $75,500–$142,700 per year

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, serving more than 39 million people worldwide with approximately 10,000 employees.

What you will do

• Lead, coach, and develop a high-performing Long Term Care contract administration team.
• Oversee billing, coding, customer requests, production activities, and operational workflows.
• Analyze performance data and operational metrics to improve productivity and service delivery.
• Lead organizational change, process improvements, workforce transformation, and continuous improvement initiatives.
• Manage customer escalations and resolve complex business issues with internal stakeholders.
• Ensure quality, audit, and compliance standards while communicating priorities and business impacts across the organization.

Requirements

• 5+ years of increasingly responsible management experience.
• Demonstrated experience motivating, coaching, developing, and engaging employees.
• Strong analytical, problem-solving, communication, relationship-building, and influencing skills.
• Experience managing operational workflows, performance objectives, competing priorities, and organizational change.
• Proficiency in Microsoft Excel and strong organizational and project management skills.
• College degree preferred or equivalent experience.

Nice to have

• Experience leading geographically dispersed teams.
• Knowledge of workflow management systems such as Pega Workflow.
• Experience managing customer escalations and service operations.

Culture & Benefits

• Award-winning culture with inclusion and diversity as priorities.
• Health, vision, dental, and short- and long-term disability benefits.
• Generous paid time off, including paid volunteer time.
• Performance-based incentive plans and retirement contributions of up to 9.5%.
• Mental health support, tuition reimbursement, student loan repayment options, and career advancement opportunities.