IT Tech & Sim Support Specialist (IT Support)

Location: Nashville, Tennessee, United States; hybrid schedule with four in-office days per week, Monday–Thursday

Salary: $38,894.07–$68,341.37 per year

Company

hirify.global supports Chamberlain University, a healthcare education provider offering nursing and health professions programs.

What you will do

• Provide Tier 1 and Tier 2 technical support for campus staff, students, faculty, associated campuses, and remote locations.
• Inspect classroom and lab equipment, troubleshoot issues, process repair tickets, and maintain equipment and software security.
• Build software images and deployment packages and support Microsoft systems, networks, servers, telecommunications, printers, and classroom technology.
• Assist Student Workers and Support Tech I staff with help desk issues and coordinate onsite facilities vendor work.
• Provide approximately 10 hours per week of intermediate support for the SimCare Center, including equipment setup, service calls, training, webinars, and conferences.
• Maintain and troubleshoot simulation technology, including Laerdal and Gaumard manikins, SimPads, Link Boxes, computers, projectors, cameras, displays, printers, and related software.

Requirements

• At least 2 years of desktop support or help desk experience.
• At least 2 years of Microsoft Active Directory experience in a large network environment.
• Entry-level experience with networking, data, and voice systems.
• Knowledge of Microsoft operating systems, installation, troubleshooting, hardware and software installation, and printer repair.
• Must complete hirify.global SimCare Technical Support Certification, including Laerdal, Gaumard, and Learning Space training.
• Ability to lift up to 50 pounds and work occasional evenings and weekends.

Nice to have

• Associate degree in a technical field.
• Experience with classroom equipment.
• MCP or A+ certification.

Culture & Benefits

• Hybrid work environment with regular in-office collaboration.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.
• Support for healthcare education operations and simulation-based learning.