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4 дня назад

Tech Support/IT Helpdesk (Tier 2) (Microsoft Active Directory)

29 - 31$
Формат работы
onsite
Тип работы
project
Грейд
senior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Tech Support/IT Helpdesk (Tier 2) (Microsoft Active Directory): Providing second-line support for Windows devices, Microsoft Active Directory, Office applications, enterprise collaboration tools, and user access management with an accent on enterprise troubleshooting and service quality. Focus on resolving escalated incidents, supporting executive users on site and during off-hours, deploying software and patches, and identifying recurring issues for long-term solutions.

Location: Plano, Texas, USA; on-site VIP support is required

Compensation: USD 29–31 per hour

Company

hirify.global provides technology and business services to clients, with a focus on service quality, responsibility, and servant leadership.

What you will do

  • Provide Tier 2 technical support for Windows laptops, desktops, mobile devices, peripherals, and standard desktop applications.
  • Troubleshoot Microsoft Active Directory issues, including user accounts, group policies, organizational units, permissions, DNS, DHCP, and login problems.
  • Support Microsoft Office, enterprise collaboration tools, user onboarding and offboarding, and access-rights management.
  • Handle Tier 1 escalations and collaborate with Tier 3 and infrastructure teams on advanced incidents.
  • Provide on-site and off-hours VIP support for executives and urgent cases.
  • Maintain service-management records, assist with software deployment and patching, support IT security compliance, and recommend improvements for recurring issues.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 5+ years of hands-on enterprise IT support experience.
  • Strong Microsoft Active Directory experience, including ADUC, GPOs, DNS, and DHCP.
  • Experience supporting Windows 10/11, Microsoft Office, standard desktop applications, and remote-support tools such as SCCM and Remote Desktop.
  • Strong problem-solving, communication, prioritization, and multitasking skills.
  • Ability to work on site in Plano, Texas, and provide off-hours support when required.

Nice to have

  • CompTIA A+, Network+, Microsoft MCP/MCSA, or similar certifications.
  • VDI, macOS, ITIL, Enterprise Mobility Management, or Mobile Device Management experience.
  • PowerShell scripting, WDS, disk imaging/cloning, and ticketing-system experience with Zendesk, ServiceNow, or BMC Remedy.
  • Experience supporting service desks with 500+ end users.

Culture & Benefits

  • Contract engagement with hourly compensation.
  • Work in a fast-paced enterprise IT support environment.
  • Confidential handling of candidate information under EEO guidelines.

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