Advanced Customer Support Technician - 2nd Shift (AI)

Location: U.S. citizenship is required; work is performed within company facilities on the 2nd shift.

Salary: USD $31.14–$33.40 per hour

Company

Defense and scientific technology organization developing high-technology systems and services for missions across cyber, RF, undersea, interstellar, and other operational domains.

What you will do

• Screen, refer, and diagnose internal inquiries and work requests related to personal computers and associated systems.
• Respond to technical issues involving computer hardware, software, printers, networks, and telecommunications systems.
• Support internal and external clients using company-hosted web-enabled solutions.
• Prepare help desk incident reports and assist with hardware and software evaluations.
• Provide training and technical assistance to users while adapting to unexpected support demands.

Requirements

• U.S. citizenship is required because of the nature of the work performed within company facilities.
• Associate degree or equivalent relevant experience.
• At least 3 years of relevant experience.
• Ability to provide user training and technical assistance.
• Ability to handle unexpected demands and adapt to new situations.

Nice to have

• Creative thinking and the ability to multitask.
• Commitment to ongoing professional development.
• Collaborative team-oriented approach.
• Ability to identify opportunities to apply AI for continuous improvement and innovation.

Culture & Benefits

• Work with mission-critical and advanced technologies, including AI, blockchain, AR/VR, cloud-native systems, and quantum physics.
• Opportunities to gain new knowledge as technology develops.
• Collaborative environment focused on trust, honesty, alignment, transparency, and shared purpose.
• Flexible work environment with recognition for individual contributions.