Technical Support Representative (Video Security)

Location: On-site at the Liberty Lake, Washington headquarters, United States. Support coverage may include hours between 6:00pm and 5:00am Pacific Time.

Base salary: $19.00–$22.50 per hour, plus a $2.00 per hour shift differential for eligible overnight hours. Eligible for an annual discretionary bonus.

Company

OpenEye, a subsidiary of hirify.global, develops cloud and on-site video security and business intelligence solutions for schools, hospitals, banks, retail stores, and other facilities.

What you will do

• Provide phone, email, and remote-interface support for video security products and related software.
• Troubleshoot DVRs, security cameras, routers, network switches, and associated hardware and software.
• Diagnose network communications issues, including router problems and WAN link outages.
• Investigate user-process, mechanical-operation, hardware, and software problems and resolve them accurately.
• Create knowledge base articles to improve customer self-support.
• Learn new technologies and take on additional responsibilities as the organization grows.

Requirements

• High school diploma or GED.
• At least 2 years of related experience in customer service, troubleshooting, and repairing DVR and CCTV equipment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, flexibility, and responsibility.
• Ability to work collaboratively and interact effectively with customers.
• Ability to work on-site at the Liberty Lake, Washington headquarters.

Nice to have

• Knowledge of basic internetworking operations and protocols.
• Security industry experience with cameras, DVRs, sensors, and relays.
• Knowledge of electrical wiring and proper grounding.
• Knowledge of Linux.

Culture & Benefits

• Collaborative, creative environment with encouraged idea sharing and casual dress.
• Medical, dental, vision, prescription, and health savings account benefits starting on day one.
• Up to $5,000 annual company 401(k) match, plus company-paid disability, AD&D, and life insurance.
• Paid vacation, sick and wellness time, and maternity and paternity leave.
• Educational assistance, lifestyle spending reimbursement, pet insurance, and wellness app access.
• Employee equipment program providing a free hirify.global system for the home.

Hiring process

• Immigration-related support and sponsorship for new employment authorization applicants are not available.
• Applications are not accepted from third-party recruiters or employment agencies without a previously signed agreement.