Customer Success Manager (SaaS)

Location: Hybrid, two days per week in the New York City office

Annual base salary: $95,000–$111,500. On-target earnings: approximately $114,000–$133,800, including variable incentive compensation.

Company

hirify.global provides responsible data collaboration solutions for brands, retailers, financial services providers, and healthcare innovators, supporting marketing AI, identity, privacy, and measurable customer performance.

What you will do

• Own post-sale relationships with high-value technology platform partners, driving product adoption, renewals, expansion, and net revenue retention.
• Develop joint success plans and lead strategic business reviews, executive check-ins, and partner roadmaps.
• Coordinate Product, Solutions, Support, Legal, Commercial, and Engineering resources to deliver integrations and resolve escalated issues.
• Analyze account health, usage metrics, platform performance, and partner feedback to identify risks, growth opportunities, and innovation areas.
• Advise partners on data collaboration, identity, addressability, and privacy-safe activation.
• Represent partner needs internally and contribute to customer success playbooks, tooling, processes, and product roadmap priorities.

Requirements

• At least 2 years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data and analytics.
• Experience managing complex strategic accounts or partners with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of digital advertising or marketing technology ecosystems, including DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms.
• Comfort discussing APIs, integrations, data flows, and platform configuration with technical stakeholders.
• Ability to build senior stakeholder relationships, influence without direct authority, and lead cross-functional initiatives.
• Bachelor’s degree or equivalent practical experience, with strong communication, organization, and data analysis skills.

Nice to have

• Experience with technology partnerships, ecosystems, or strategic alliances in B2B SaaS.
• Familiarity with identity resolution, data collaboration, clean rooms, and authenticated addressability.
• Exposure to AWS, GCP, Azure, Snowflake, Databricks, or BigQuery.
• Experience with adtech or martech platforms, legal and data governance considerations, or highly matrixed global organizations.
• Experience mentoring team members or improving operational playbooks.

Culture & Benefits

• Hybrid work arrangement with regular in-office collaboration in New York City.
• Work with strategic technology partners across adtech, martech, cloud, and data platforms.
• Collaborate with distributed teams across Customer Success, Alliances, Product, Solutions, Support, Legal, Commercial, and Engineering.
• Variable incentive compensation targeted at 100% of base salary, subject to the applicable plan.