Customer Success Specialist (Restaurant Onboarding, Swedish Speaker)

Location: London, UK; hybrid working with 2 days of home office per week. Occasional travel to Sweden is required during the first year for restaurant sessions, trade events, and team activities.

Company

TheFork is a European restaurant booking platform and part of the hirify.global Group, connecting diners with restaurants across 11 countries through its TheFork Manager software.

What you will do

• Deliver virtual and face-to-face onboarding training on TheFork Manager to newly signed restaurant partners.
• Set up and optimize restaurant profiles and configurations so partners go live quickly.
• Drive product adoption and help restaurant teams become confident software users.
• Adapt training for independent owners, front-of-house staff, and management teams.
• Identify upsell and cross-sell opportunities and pass qualified leads to Account Managers.
• Collaborate with Sales, Account Management, Sales Operations, Customer Care, Product, and Marketing to improve the partner journey and training materials.

Requirements

• Fluent Swedish and English, written and spoken; fluent Swedish is essential.
• At least 2 years of experience in customer onboarding, training, or customer success in B2B SaaS, or in hospitality operations with strong technology aptitude.
• Strong communication skills and the ability to explain software clearly to non-technical audiences.
• Self-driven, results-oriented approach with the ability to meet and exceed targets.
• Strong organizational skills for managing multiple onboardings in parallel.
• Ability to build trust and rapport with restaurant owners and their teams.

Nice to have

• Experience in restaurants, hospitality, reservation software, or POS software.
• Experience with Salesforce or a comparable CRM.
• Experience creating guides, videos, webinars, or other training content.
• Commercial awareness and interest in identifying upsell opportunities.
• Ability to stay organized in a fast-paced environment.

Culture & Benefits

• Permanent contract with a flexible hybrid working environment.
• Up to 4 additional weeks of fully remote flexibility during summer and December.
• Competitive fixed salary and bonus, lunch vouchers, and lifestyle benefits.
• Health, life, disability, pension, parental, and caregiver benefits.
• International, multicultural, and inclusive environment with continuous learning programs.
• Dining facilities, leisure areas, team-building events, and free access to the Calm app.