Account Manager, MyTutor

Location: Full-time onsite position in the London, England office on Old Street

Company

hirify.global develops education technology products used by millions of learners worldwide, including the MyTutor online tutoring platform.

What you will do

• Manage approximately 300–500 customer accounts across the UK.
• Conduct proactive outreach through phone, video, email, and targeted campaigns to secure tutoring renewals.
• Build relationships with school administrators and other key decision-makers throughout the customer lifecycle.
• Increase product usage and engagement by understanding customer needs and communicating product enhancements.
• Review territory health and trends with internal stakeholders and maintain accurate account activity and opportunity records in Salesforce.
• Gather customer feedback to support improvements to the product offering.

Requirements

• Bachelor’s degree.
• Strong verbal, written, presentation, critical-thinking, research, and problem-solving skills.
• Ability to learn and become an expert on the MyTutor platform.
• Strong organization, attention to detail, multitasking, and customer-service skills.
• Comfort with technology and proficiency in Microsoft Office and Google Suite.
• Ability to work full-time from the London office and collaborate effectively across teams.

Nice to have

• Two or more years of classroom or related educational experience.
• Account management or customer service experience.
• Salesforce experience.

Culture & Benefits

• Mission-driven work focused on improving education for learners and educators.
• Collaborative environment with open exchange of ideas.
• Culture built around kindness, respect, passion, tenacity, and authenticity.
• Inclusive and equal-opportunity workplace.