Customer Product Success Specialist (Restaurant Onboarding, Swedish Speaker)

Location: London, United Kingdom; hybrid schedule with 2 days of home office per week and occasional travel to Sweden for restaurant sessions, trade events, and internal team meetings.

Company

hirify.global is a European restaurant booking platform that connects diners with restaurants and provides hirify.global Manager software for restaurant partners.

What you will do

• Deliver virtual and face-to-face onboarding training on hirify.global Manager.
• Configure and optimize restaurant profiles so new partners can go live quickly.
• Drive product adoption and help restaurant teams become confident software users.
• Identify upsell and cross-sell opportunities and pass qualified leads to Account Managers.
• Coordinate with Sales, Account Management, Sales Operations, Customer Care, Product, and Marketing.
• Share restaurant feedback and improve training materials and the knowledge base.

Requirements

• Fluent Swedish and English, written and spoken; fluent Swedish is essential.
• At least 2 years of experience in customer onboarding, training, or customer success in B2B SaaS, or hospitality operations combined with strong technical aptitude.
• Confident communication skills and the ability to explain software to non-technical audiences.
• Results-oriented approach with strong organization and the ability to manage multiple onboardings in parallel.
• Ability to build trust with restaurant owners and their teams.

Nice to have

• Experience in restaurants, hospitality, reservation software, or POS software.
• Experience with Salesforce or a comparable CRM.
• Experience creating guides, videos, webinars, or other training content.
• Commercial awareness and interest in identifying upsell opportunities.
• Ability to stay organized in a fast-paced environment.

Culture & Benefits

• Permanent employment contract with a flexible hybrid working environment.
• Up to 4 additional total weeks of fully remote work flexibility during the summer period and December.
• Competitive fixed salary with a bonus, lunch vouchers, health insurance, pension plans, and life and disability insurance.
• Parental and caregiver leave policies, including 12 weeks fully paid leave.
• Continuous learning programs, lifestyle benefits, and free access to the Calm app.
• Inclusive, multicultural teams working across 10 European offices, with team-building events and dedicated office amenities.