Salesforce Consultant, Quality Assurance (AI)

Location: Remote - United States

Annual salary: $87,400–$266,300 USD, depending on location, role, skills, and experience.

Company

hirify.global, part of Accenture, delivers AI, AWS, and Salesforce solutions, including Agentforce, Salesforce Einstein, Service Cloud Voice, and Amazon Connect.

What you will do

• Own QA strategy and program management across large Salesforce, AWS Connect, AI, and cloud-based implementations.
• Define test strategies, coverage, acceptance criteria, traceability matrices, and scenario-based test cases.
• Lead functional, integration, SIT, E2E, UAT, regression, performance, load, and go-live testing.
• Validate platform configurations, business rules, routing logic, APIs, middleware transformations, integrations, and bidirectional data flows.
• Manage defect governance, risk tracking, quality metrics, stakeholder reporting, go-live readiness, and post-launch hypercare.
• Test LLM-powered and Agentic AI features using sampling, accuracy benchmarking, prompt regression, and GenAI-assisted QA workflows.

Requirements

• 3–6 years of experience in Quality Assurance roles and 4+ years of hands-on functional, integration, system, or automated testing experience.
• Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, Twilio, Avaya, Cisco, or Genesys.
• Ability to operate independently as the solo QA owner during early project phases and later lead QA contributors and stakeholders.
• Experience with Jira and enterprise test management tools such as Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest.
• Experience with API testing, UI automation, performance and load testing, CI/CD-aware testing, and Git-based version control.
• Hands-on experience using mainstream AI or LLM tools such as Claude, Copilot, or ChatGPT.

Nice to have

• Exposure to Contact Center and ITSM domains.
• Experience with tools such as Postman, REST Assured, SoapUI, Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, or Playwright.

Culture & Benefits

• Remote and in-person work options are available across the organization, with a connected distributed team.
• Some roles may include travel of up to 25% for client work.
• Flexible scheduling focused on outcomes rather than fixed working hours.
• Collaborative communication through town halls, company meetings, and distributed-team tools.
• Accenture provides equal employment opportunities and maintains a diversity-focused workplace.