IT Technical Support Specialist – Philippines (Microsoft)

Location: Remote, based in the Philippines; Makati, Manila. Working hours are 9 am–6 pm EST (New York City time zone).

Company

hirify.global delivers IT services focused on client support, complex problem-solving, and reliable technology operations.

What you will do

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems for clients.
• Manage client communication, build trust, set expectations, and resolve support issues.
• Prioritize and manage the ticket queue, including warm-transfer escalations.
• Create and maintain internal knowledge-base documentation.
• Coordinate with clients and vendors to drive incidents through resolution.
• Participate in weekly meetings and team-led training while promoting proactive support.

Requirements

• Hands-on experience troubleshooting, configuring, and managing Windows Server, Active Directory, and Group Policies.
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
• Knowledge of advanced networking and experience troubleshooting firewalls, switches, and Wi-Fi.
• Experience with Remote Desktop and RemoteApps.
• Strong customer-service, communication, documentation, collaboration, and problem-solving skills.
• Availability to work 9 am–6 pm EST (New York City time zone) and be based in the Philippines.

Culture & Benefits

• Remote work with a collaborative, low-ego environment.
• Access to modern tools and practical internal documentation.
• Team-led training and exposure to new technology.
• Opportunities for professional growth and increased responsibility.
• A culture that values initiative, accountability, learning, and employee input.