Billing Operations Analyst 1

Location: Remote, based in Mexico City, Mexico; occasional travel may be required for project or team meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Respond to external customer billing queries and support customer onboarding to internal billing and financial ERP systems.
• Gather, format, and analyze large datasets for billing reports and customer issue resolution.
• Support month-end close, recurring billing, customer credits, revenue-related balance sheet analysis, and ad hoc financial reporting.
• Help develop and implement financial controls and invoicing processes.
• Investigate billing issues independently and communicate detailed findings to Sales and other stakeholders.
• Participate in audits and collaborate with other teams to resolve root causes while meeting service-level deadlines.

Requirements

• Strong experience in billing, revenue, or order-to-cash operations.
• 1–3 years of experience in an operations role and experience handling high-volume transactions.
• Advanced Excel skills, including pivot tables, VLOOKUPs, and analysis of large raw datasets.
• Strong problem-solving, interpersonal, communication, judgment, and attention-to-detail skills.
• Third-level qualification in accountancy, finance, business, or equivalent experience.
• Proficient Spanish and English; periodic weekend work is required.

Nice to have

• Experience with Oracle, Zuora, or Salesforce.

Culture & Benefits

• Remote-first work environment with occasional in-person team gatherings, off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
• Opportunities to collaborate across teams and contribute to community volunteering and donation initiatives.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• Formal interviews are part of the recruitment process.