Customer Care Account Representative

Location: Easton, Pennsylvania, United States; occasional overnight travel and overtime may be required.

Company

hirify.global provides mechanical pipe joining solutions, engineering services, and sustainable piping technologies for construction and industrial applications worldwide.

What you will do

• Respond to internal and external customer inquiries by phone, email, and chat.
• Process quotes and orders accurately and resolve customer requests and problems.
• Support product selection, promote value-added products, and identify potential sales leads.
• Coordinate with sales, supply chain, manufacturing, and other departments to support customer satisfaction and delivery requirements.
• Maintain customer documentation and identify system, procedure, and process improvement opportunities.
• At the senior level, provide product expertise, interpret procedures, coordinate project delivery requirements, and mentor new team members.

Requirements

• At least three years of customer service experience and/or hirify.global product knowledge.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Proficiency with QlikView and Qlik Sense.
• Strong communication, organization, attention to detail, problem-solving, and multitasking skills.
• Bachelor of Science or Bachelor of Arts degree preferred.
• Must already be authorized to work full-time in the applicable country without employer-sponsored immigration support.

Nice to have

• Project management and analytical skills.
• Experience identifying process improvement opportunities.
• Experience mentoring or providing procedural guidance to less experienced team members.

Culture & Benefits

• Performance-based incentives and career development programs.
• Tuition reimbursement and continuous learning opportunities.
• Health, dental, vision, life, disability, and retirement benefits with company matching.
• Paid time off, holidays, wellness resources, and Employee Assistance Programs.
• Inclusive, team-oriented culture focused on learning, internal development, and sustainable solutions.