Aerospace Customer Service Manager

Location: Onsite in Elyria, Ohio, United States; regular travel of 25–50% to hirify.global business sites is required.

Company

Crane Aerospace & Electronics supplies critical systems and components for aerospace and defense applications, including pumping and thermal management solutions.

What you will do

• Lead, mentor, and develop the Customer Service Administration team.
• Manage customer service metrics, KPIs, workload allocation, and performance against the annual operating plan.
• Oversee contract administration, order fulfillment, and end-to-end customer support.
• Drive standardization, efficiency, process compliance, and customer satisfaction across the order-to-delivery process.
• Act as an escalation point and resolve customer service issues with internal and external stakeholders.
• Champion continuous improvement and communicate the Voice of the Customer to improve business processes.

Requirements

• 5+ years of related experience, including 3+ years of management experience.
• Knowledge of aerospace and defense order management, contract terms, manufacturing, people management, operational excellence, and lean office practices.
• Experience with ERP systems; Oracle experience is preferred.
• Advanced skills in employee development, team building, business acumen, continuous improvement, project management, systems, and written and verbal communication.
• Proven ability to lead cross-functional teams, solve problems, manage customer relationships, and present results to stakeholders.
• BS degree in Business or a related field. Only US Persons may be considered for positions requiring access to controlled data or information under ITAR.

Culture & Benefits

• Standard office environment within a manufacturing facility, with required safety equipment and potential exposure to noise, dust, fumes, cold temperatures, and confined spaces.
• Health care, dental, and life insurance starting on the first day of the month.
• 15 days of paid time off accruing from the first day of employment and 12 paid holidays per year.
• 401(k) retirement plan with company match.
• Education reimbursement available after six months of employment.
• Background checks are required; FAA-sensitive positions may require participation in a random drug testing pool.