Customer Support Manager (Construction Equipment)

Location: McConnellsburg, Pennsylvania, United States; office-based role

Salary: $92,600–$154,400 per year

Company

JLG, an Oshkosh company, develops and supports access equipment including mobile elevating work platforms, telehandlers, utility vehicles, and accessories for the construction industry.

What you will do

• Lead the customer service and Parts Contact Center teams, including direct and indirect reports.
• Oversee post-sale technical assistance, troubleshooting, escalated customer concerns, and parts-related support.
• Support parts sales, marketing programs, quotes, invoices, purchase orders, returns, credits, and shipping or receiving inquiries.
• Coordinate accurate and timely parts information across Sales, Marketing, Manufacturing, Engineering, Warranty, Product Safety, and other departments.
• Manage onboarding, professional development, team training, individual development plans, and departmental meetings.
• Lead continuous improvement initiatives, documentation, and cross-functional meetings; travel as needed.

Requirements

• Bachelor’s degree in business administration, communications, marketing, or a related field, plus seven or more years of relevant experience; equivalent combinations may be considered.
• Experience leading teams and managing multiple priorities in changing environments.
• Advanced written and verbal communication, customer satisfaction, relationship-building, and leadership skills.
• Advanced knowledge of Microsoft Office and experience with ERP (XA), Salesforce, Online Express, or similar systems.
• Ability to work in a professional office environment in McConnellsburg, Pennsylvania.

Nice to have

• Two years of supervisory or managerial experience.
• Proficiency in a second language such as Spanish or French.
• Master’s degree in business administration, communications, marketing, or a related field.

Culture & Benefits

• People-first culture focused on team member growth and success.
• Professional office environment with reasonable accommodations available for qualified individuals with disabilities.
• Competitive total rewards package.