Call Center Area Manager (Customer Service)

Location: Hybrid role reporting to the Nashville, TN office, USA

Company

hirify.global provides recycling, waste, environmental, and sustainability services across North America.

What you will do

• Lead customer service teams and manage hiring, training, coaching, scheduling, mentoring, and performance development.
• Partner with area field leadership to review results, identify root causes, and improve service delivery.
• Set agendas and enable supervisors to achieve quality, productivity, service, sales, and financial targets.
• Monitor quality assurance evaluations, reports, dashboards, productivity, and profitability metrics.
• Support change management initiatives and translate CRC strategy into actionable plans for supervisors and their teams.
• Build an inclusive customer-focused service culture and strengthen employee engagement.

Requirements

• Leadership experience in a large call center environment with direct reports.
• At least 5 years of customer service supervision or management experience.
• High school diploma or GED.
• Experience with Salesforce and Microsoft Office applications.
• Ability to manage multiple deadlines in a fast-paced, constantly changing environment.
• Business experience using bilingual skills, particularly Spanish, and strong written and verbal presentation skills.

Culture & Benefits

• Medical, dental, and vision coverage, plus health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company matching and an employee stock purchase plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.
• Inclusive, diverse, safety-focused, environmentally responsible, and customer-centered workplace.