Assoc. Manager, Engineering (TravelTech)

Location: London Heathrow, United Kingdom

Company

hirify.global provides airline Departure Control System solutions, including Altéa Customer Management, for approximately 150 airlines and 1 billion passengers each year.

What you will do

• Lead a Customer Management Scrum team of product definition analysts, software engineers, and QA engineers.
• Build a strong, self-organised, customer-focused team and develop team members through objectives, feedback, performance reviews, recruitment, and onboarding.
• Own team performance across scope, timeline, quality, cost, delivery, and customer commitments.
• Work with Customer Success Engineers, Stream Leaders, Product Owners, airline stakeholders, and competency centres to manage priorities and escalations.
• Drive quality, shift-left practices, security, performance, automation, technical debt reduction, and operational stability.
• Represent the team in project and ART forums while supporting organisational change and continuous improvement.

Requirements

• Degree in Computer Science or a related technical field, or equivalent experience.
• Professional experience in software engineering and Agile methodologies, ideally SAFe.
• Understanding of designing, building, and operating large-scale systems that run 24x7, 365 days a year.
• Strong interpersonal and communication skills for regular collaboration with internal teams and customers.
• Previous management and customer-facing experience are strong advantages.

Nice to have

• Experience in the Travel IT industry.
• Awareness of the airline and airport ecosystem.

Culture & Benefits

• Flexible working and 28 days of holiday.
• Bonus, pension, healthcare, life assurance, free car parking, and discount schemes.
• Learning and development tools.
• Multicultural, inclusive, and supportive global working environment.