Relationship Manager, Mid Market (AI)

Location: Sydney, Australia; hybrid, with employees expected to work from the office at least three days per week

Company

Fin, now part of Salesforce, develops an AI customer agent and integrated help desk platform for customer support, sales, and ecommerce experiences.

What you will do

• Own and grow a portfolio of approximately 50 mid-market customers, driving revenue expansion, retention, renewals, and long-term loyalty.
• Engage executives and operational leaders to identify pain points and position AI-powered solutions around measurable business outcomes.
• Design and execute territory strategies covering upsell, cross-sell, and expansion across multiple business units.
• Partner with Marketing, Product, and Customer Success to translate customer needs into product innovation and go-to-market alignment.
• Analyze and communicate retention, adoption, and platform expansion metrics.
• Mentor peers and share successful sales approaches across the team.

Requirements

• 5+ years of experience in quota-carrying roles managing a book of business focused on retention, renewals, and expansion.
• 3+ years of experience selling SaaS solutions in complex, high-velocity environments.
• Proven experience navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products and deep knowledge of AI applications, with the ability to translate technical capabilities into customer value.
• Consistent overachievement, including exceeding quota and driving revenue growth through complex renewals.

Nice to have

• Strong written and verbal communication skills for senior stakeholders and technical teams.
• Commercial instincts, intellectual curiosity, and a growth mindset.
• Trusted-advisor approach to building long-term partnerships across complex organizations.
• Demonstrated leadership and cross-functional influence.

Culture & Benefits

• Hybrid working policy combining in-person collaboration with flexibility to work from home.
• Benefits and resources supporting health, wellbeing, family, time away from work, and financial security.
• Open and accepting workplace focused on collaboration, inclusion, and equal opportunity.