Account Executive, Existing Business (Mid Market)

Location: Sydney, Australia; hybrid work with at least three days per week in the office

Company

Fin, part of Salesforce, develops an AI customer agent and integrated customer support platform for service, sales, and ecommerce experiences.

What you will do

• Own and grow a portfolio of approximately 50 mid-market customers.
• Drive retention, renewals, revenue expansion, loyalty, and platform adoption.
• Engage executives and operators to identify pain points and position AI-powered solutions around business impact.
• Design data-backed territory strategies for upselling, cross-selling, and expansion across business units.
• Partner with Marketing, Product, and Customer Success to translate customer needs into product and go-to-market improvements.
• Analyze growth metrics and mentor peers by sharing effective sales practices.

Requirements

• 5+ years in a quota-carrying role managing a book of business focused on retention, renewals, and expansion.
• 3+ years of experience selling SaaS solutions in complex, high-velocity environments.
• Proven ability to navigate procurement processes and influence enterprise-level decision-makers.
• Experience selling AI-powered products and deep knowledge of AI applications.
• Consistent record of exceeding quota and driving revenue growth through complex renewals.

Nice to have

• Strong written and verbal communication skills for senior stakeholders and technical teams.
• Commercial instincts, intellectual curiosity, and a growth mindset.
• Trusted-advisor approach to building long-term partnerships.
• Demonstrated cross-functional leadership and peer influence.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home.
• Benefits and resources supporting health, wellbeing, family, time away from work, and financial security.
• Development and growth are integrated into promotion, learning, and leadership practices.
• Open and accepting workplace focused on collaboration, inclusion, and equal opportunity.