Desktop Support Technician

Location: Shafter, California, USA

Salary: $21–$25 per hour

Company

hirify.global is part of The Wonderful Company, a privately held global company operating consumer brands and agricultural businesses.

What you will do

• Create, resolve, escalate, document, follow up on, and close service desk tickets.
• Monitor, document, troubleshoot, and repair IT devices, applications, and services.
• Apply security patches and remediation to supported devices.
• Manage IT asset inventory and support hardware and software lifecycles.
• Apply deployment standards and ensure compliance for office and field users.

Requirements

• High school diploma or GED and 2+ years of hands-on IT hardware and software support experience.
• CompTIA A+ and Network+ certifications.
• Experience supporting computers, mobile devices, telecommunications equipment, printers, infrastructure devices, and desktop applications.
• Knowledge of IP networking, LAN/WAN infrastructure, and VLAN terminology.
• Experience with device imaging and policy software.
• Advanced Microsoft Office skills, with a focus on Office 365, plus strong communication, organization, and problem-solving abilities.

Nice to have

• Associate or advanced degree in computer science or a technical discipline.
• Bilingual English and Spanish communication skills.

Culture & Benefits

• Full-time employment in a fast-paced and evolving environment.
• Opportunity to support users at all levels of the organization.
• Opportunities for advancement.
• Work within a culture focused on ambitious goals, collaboration, and effective decision-making.