Service Desk Technician II

Location: Lenexa, Kansas, USA. May occasionally travel to national offices 2–4 times per year. Coverage may include early 7:00 AM and late 6:00 PM shifts, after-hours emergencies, and maintenance windows.

Company

hirify.global provides building system design and construction services for mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail facilities.

What you will do

• Resolve Service Desk tickets, triage requests, meet SLAs, and escalate issues when needed.
• Support Microsoft 365, Windows devices, account access, file restores, A/V systems, engineering applications, and file-share permissions.
• Configure, deploy, and troubleshoot iPads and maintain IT asset inventories, upgrades, replacements, and RMAs.
• Process employee onboarding, moves, and terminations while maintaining accurate records.
• Maintain Service Desk documentation, knowledge-base articles, certificate management, and IT project support.
• Mentor Tier 1 technicians and train end users on systems, tools, and best practices.

Requirements

• High school diploma or equivalent; an associate’s or bachelor’s degree in information technology or a related field is preferred.
• At least 2 years of service desk or technical support experience, or at least 4 years without an associate’s degree.
• Strong knowledge of Microsoft 365, Windows, enterprise software, networking, ITSM tools, and ITIL practices.
• Experience with A/V systems, mobile device management, access control systems, Windows computers, peripherals, and basic network hardware.
• Excellent communication, documentation, mentoring, prioritization, and troubleshooting skills.
• Must be legally authorized to work in the United States; employment eligibility verification is required. Ability to read, write, and communicate in English is required.

Nice to have

• CompTIA A+, Network+, or other technical certifications.
• Experience supporting Apple, Mac, or iOS devices.
• Associate’s or bachelor’s degree in information technology or a related field.

Culture & Benefits

• Flexible work hours, casual dress code, paid volunteer time, and paid parental leave.
• Health and wellness initiatives, comprehensive insurance, HSA, FSA, paid life and disability coverage.
• 401(k) match, profit sharing, employee stock ownership plan, and performance bonuses.
• Paid professional development, paid time off, sick time, and financial wellness coaching.
• People-first, inclusive workplace with clear career path options and forward-thinking leadership.

Hiring process

• Offers are contingent on completion of the hiring process, employment eligibility verification, and required background checks.