1 день назад
IT Help Desk Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Help Desk Technician (IT Support/Networking): Providing end-user support and maintaining hardware, software, network services, and IT infrastructure in Pico Rivera, California with an accent on Level 1 and Level 2 troubleshooting, Windows and Apple device support, and Office 365 administration. Focus on diagnosing network and server issues, managing Active Directory and cloud services, automating tasks with PowerShell, and supporting hardware deployment and user onboarding.
Location: Pico Rivera, California, United States; onsite technical support is required.
Company
is hiring an IT Help Desk Technician to support internal users and maintain workplace technology.
What you will do
- Provide technical support by phone, email, and in person for hardware, software, network, and application issues.
- Install, configure, maintain, and deploy computer systems, applications, peripherals, and other hardware.
- Monitor IT infrastructure, perform system updates and backups, and troubleshoot network and server-related services.
- Maintain detailed records of user interactions, issues, resolutions, and technical documentation.
- Support onboarding and offboarding across multiple platforms and escalate complex issues when necessary.
- Educate users on IT security and system usage while maintaining a high level of customer satisfaction.
Requirements
- Extensive experience troubleshooting common Level 1 issues, including connectivity, printers, peripherals, email, software updates, application errors, file recovery, and hardware diagnostics.
- Competent knowledge of Level 2 troubleshooting, including log review, root cause analysis, advanced troubleshooting, network maintenance, and specialized software management.
- Experience supporting Windows 10/11 and Apple devices, including iOS and macOS.
- Familiarity with Windows Server 2012/2016, on-premises Active Directory, Office 365 administration, G Suite, Azure AD, UEM, and MDM platforms.
- Knowledge of TCP/IP, DNS, DHCP, VPN, network security, antivirus software such as Sophos AV, and common network hardware including firewalls, switches, access points, servers, routers, load balancers, and NVRs.
- Ability to use remote desktop and help desk tools, apply cybersecurity practices, automate tasks with PowerShell or similar tools, and repair hardware.
Culture & Benefits
- Collaborative support through regular team meetings and progress updates.
- Direct interaction with users of varying technical expertise.
- Focus on professional, courteous service and high customer satisfaction.
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