5 дней назад
Field Support Technician I
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Field Support Technician I (Healthcare IT): Providing onsite technology support across oncology practice locations, including device setup, basic hardware and software troubleshooting, and ticket documentation with an accent on supporting clinicians and maintaining reliable field operations. Focus on resolving low-complexity IT issues, managing hardware assets, and learning practice-specific systems while traveling between clinic sites.
Location: Full-time onsite role in Fort Worth, Texas, supporting various clinic locations
Company
supports community oncology practices through a patient-centric, physician-driven, and technology-powered healthcare model.
What you will do
- Image and set up devices according to standard processes.
- Assist with basic hardware, software, and network troubleshooting.
- Resolve low-complexity support tickets with guidance from senior technicians.
- Maintain accurate ticket notes and documentation in ServiceNow.
- Support asset receiving, tagging, stockroom organization, and user hardware onboarding and offboarding.
- Travel to other practice sites and shadow senior technicians to learn field workflows and practice-specific systems.
Requirements
- High school diploma or GED required.
- 1–2 years of recent technical support or related experience.
- Basic IT knowledge gained through coursework, a bootcamp, or self-study.
- Basic hardware and software troubleshooting skills.
- Strong customer service, communication, time management, reliability, and attendance.
- Ability to follow procedures, checklists, and documented standards while learning new tools and processes.
Nice to have
- College degree in a relevant field.
- Experience with ServiceNow, Microsoft 365, and Windows endpoints.
- Healthcare-related experience.
- A+ or similar entry-level certification.
Culture & Benefits
- Values-driven culture focused on improving care for people living with cancer and other diseases.
- Collaboration with centralized Service Desk, End User Computing, and IT Operations teams.
- Onsite field work supporting clinicians and staff at practice locations.
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